Nordstorm

1. What type of retailer is Nordstrom? Describe the characteristics it shargons with other retailers of this type. I would join Nordstroms is a specialty store because of their operate of process levels ar high, assortment is narrow, price could be moderate to high, and the gross edge is high. According to a statement from the case turn over, effort commentator Lior Arussy calls Nordstroms business schema greed by means of love. Nordstroms shares the same characteristics as Neiman Marcus, Bloomingdales, Macys, Saks Fifth Avenue and cleric and Taylors. sequence the price might be high to mark for uniform and home decorations at these stores, most designer brands wax to be of better quality, uniqueness, and durability. 2. How would you describe Nordstroms level of service on the continuum from exuberant service to self-service? Why? hold in an instance of a store that would be on the shocking eye revoke of the continuum and explain their differences. Nordstroms level of service can be regarded as extremely high. With their business strategy based on greed on love as the case study explains, giving their entire focus on the client. This has proved to be hugely successful as they formulate longtime node relationships.

Salespeople at Nordstrom will do everything they could and fifty-fifty beyond to perpetrate the customer perfectly customer service. A salesperson who gives psyche attention to customers like assisting a customer with one offset that wants the sale of only one shoe is on a self-service level. The level of full-service entails salespeople that assist customers with th e side of products those are non located w! ithin their store, and their exchange policies that have no questions to claim customers when they are making returns. A store on the opposite spectrum of the level of service Nordstrom delivers would be a Wal-Mart. When facial expression at the two department stores like Wal-Mart and Nordstroms, it is much easier to classify than comparison with similarities. The reason why they...If you want to get a full essay, order it on our website: BestEssayCheap.com

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